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HappyCustomer
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- Story count1
- Helpfulness votes15
- First storyMarch 7, 2014
- Last storyMarch 7, 2014
- Featured stories1
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HappyCustomer's Stories
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By:HappyCustomer From:Portland, OR
Age: 35 to 44
Gender: Male
Style of Home: Unknown
Age of Home: 71+
Customer Type: Homeowner
Posted: March 7, 2014
Great customer service
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2006 Window with different grid patterns
Back in 2006, I replaced all my windows (23 total) throughout the house. The installation crew did a fantastic job, including touching up the paint on all the trim. Then in the fall of 2013 (7 years later) we did a kitchen remodel in the house. As part of the remodel, we removed an interior wall, which eliminated a seldom used bedroom in order to make the kitchen larger. Once the wall was removed, we noticed that 2 side by side windows had 2 different grid patterns. I called Milgard and they checked the purchase order and realized they had installed the wrong grid pattern. To my amazment, 7 years later, they came out and replaced the grid pattern to make them match at no charge. I cannot think of a better customer service story and I would highly recommend Milgard to anybody shopping for new windows.
Story TopicsOutstanding Service
+14points
15out of 16found this story helpful.
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